Terms & Conditions
Setting clear expectations for a refined experience.
These Terms & Conditions (“Terms”) govern your use of our website and services offered by The Raymond Shop – Sukhadia Circle (“we”, “our”, “us”). By visiting our store, browsing this website or engaging with us, you agree to these Terms.
1. Services and Products
We offer a curated range of suiting and shirting fabrics, ready-to-wear garments, accessories and bespoke tailoring services. Availability of specific products, collections and offers may vary from time to time and between stores.
2. Appointments and Measurements
For custom tailoring and made-to-measure garments, accurate measurements are essential. Our team will take measurements with utmost care; however, we rely on your cooperation during trials and fittings. Any alteration requests must be raised within the time communicated at the time of billing or delivery.
3. Orders, Payments and Invoices
Prices are displayed in Indian Rupees and are subject to applicable taxes. Orders are confirmed upon receipt of full or part payment as communicated by our staff. Please retain your invoice for any future reference, alterations or service queries.
4. Exchange, Returns and Alterations
As many of our garments and fabrics are customized, exchanges and returns are subject to store policy at the time of purchase. Ready-to-wear products may be eligible for exchange within a limited period, provided they are unused, unaltered and accompanied by the original invoice and tags. Tailored garments are generally not returnable, but we will be pleased to assist with reasonable alterations wherever possible.
5. Use of Website
Content on this website, including imagery, text, logos and designs, is for personal, non-commercial use only. You agree not to copy, reproduce, distribute or modify any part of the website without our prior written consent.
6. Intellectual Property
All trademarks, logos, brand names and creative assets associated with Raymond and The Raymond Shop are the property of Raymond Limited and/or its affiliates and are protected under applicable intellectual property laws.
7. Limitation of Liability
While we strive to ensure accuracy of information and excellence in service, we shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or our services, to the extent permitted by law.
8. Privacy
Our handling of your personal information is governed by our Privacy Policy. By engaging with us, you consent to such handling in accordance with that policy.
9. Governing Law
These Terms are governed by the laws applicable in India. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts at Udaipur, Rajasthan, to the extent permitted by law.
10. Changes to these Terms
We may update these Terms from time to time. Continued use of the website or our services after changes are posted will constitute your acceptance of the revised Terms.